Posted this on EQ Live

[Felicite]

Can I talk about CS, with "talking about an issue with CS" and getting locked?

http://eqforums.station.sony.com/eq/board/...message.id=3229 (http://eqforums.station.sony.com/eq/board/message?board.id=SOE&message.id=3229)

I am really wavering. I think I am about done. So many little cuts. Last night really has me questioning. I could take the upcoming expansion costs for all my accounts and buy a few copies of anything. But my topic: in general, is there any hope for the petition process?

In the day, it took a while.. but you talked to a human. In game, chatted. And they heard you out and said "yes, that is not right" (or, "no.. that's within the norm") and they gave you something. Might not be what you asked for, but *if* there was a clear problem, you walked away feeling an attempt at compensation was made.

Now, I get auto AIed (it seems) "I am sorry that happened, but I cannot X. Please /bug it". I could write these answers ahead of time. I know the rules. And so many people have the "just keep rewriting the same petition until you get a friendly GM" mentality. The karma from these are adding up.

I only wrote the one last night because the other people in my group, including the person that had never done this Mission before got nothing.. I knew the answer would be "I am sorry the task did not update.. but we cannot give you the reward", and yes I got the experience. But 3 hours to a "kill all the {x}" in a zone that is now empty.. all 6 of us checked, for another 20 minutes, gets me "sorry, bug it, closed".

I am not asking for a re-evaluation of my case, it's done. I am over it. Please do not lock this for that. I am asking to discuss this mentality, and can anything be done to change it. Because this single thing is driving me away more than character balance, bugs, rollbacks and server populations could.

No you may not have my stuff.

[UsulDaNeriak]

well written.

the issue is, how sony organized the CS lately.
and where else, than on sony boards we should discuss about it?

Usul

[Maeryn]

i feel your pain, felicite. i still can't use potions. i petitioned three times, and was eventually told "sorry, we don't know what else to tell you. try tech support". makes you wonder if they even bothered to read the damn thing.

[Ewasx]

That was quick, i couldn't even get an IBTL in... I read it, hit reload, and boom, locked.

Sorry fel :/

[UsulDaNeriak]

immediately opened a new one:

Where to discuss about Sonys managment, processes and quality?
-------------------------------------------------------------------------------

e.g. the issues arised lately with changing processes in customer service?

dont tell me to send a mail to Mr. Smedley please. thats no answer.

the 2 email adresses you have posted in felicites post are not appropriate. you cant discuss with the turkeys about thanksgivin, honestly.


------------------------------------------------------------------------------------

lets see how long this one takes to block....

Usul

[Felicite]

I sent the mail.. betting I have an AIed response here today. Which I will post.

[Aryse Andenter]

Originally posted by Felicite@Feb 1 2006, 05:09 PM

Now, I get auto AIed (it seems) "I am sorry that happened, but I cannot X. Please /bug it". I could write these answers ahead of time. I know the rules. And so many people have the "just keep rewriting the same petition until you get a friendly GM" mentality. The karma from these are adding up.

This 'keep rewriting' necessity to get problems fixed is part of what sends the whole system into a downward spiral. It is true, you do usually have to petition more than once to get someone who actually reads what the problem is and also knows how to fix it. But this clutters the system making them process even more petitions and increasing the likelihood of not reading through petitions properly.

I always screenshot my petitions and responses, and I have used their emails before and encouraged a lot of people to do it. But you don't feel like you are getting through to them when you don't have that clear open forum to talk about experiences.

[UsulDaNeriak]

my experience with emailing CS isnt finally so bad. i had 2 big issues so far and in both cases i got a satisfying solution,

BUUUT

the first up to 6 emails back and forth are computer generated.
from mail #6 to 8 you get an answer from a clueless part time student
above #10 you have reached a real cs guy.
now you can expect that latest after #15 you got a solution.

just be patient and answer immediaetely, latest next day. never let them close the trouble ticket). like in every incident managment system, open tickets do lead to escalation)

for me it did work.

Usul

[Felicite]

Originally posted by UsulDaNeriak@Feb 1 2006, 10:58 AM
my experience with emailing CS isnt finally so bad. i had 2 big issues so far and in both cases i got a satisfying solution,

BUUUT

the first up to 6 emails back and forth are computer generated.
from mail #6 to 8 you get an answer from a clueless part time student
above #10 you have reached a real cs guy.
now you can expect that latest after #15 you got a solution.

just be patient and answer immediaetely, latest next day. never let them close the trouble ticket). like in every incident managment system, open tickets do lead to escalation)

for me it did work.

Usul
I find any system that requires me to have that much angst.. not worth my time, sorry.

I am paying to enjoy this game. I am reporting a valid issue with that game.

[GnekroeGnomicon]

I find any system that requires me to have that much angst.. not worth my time, sorry.

I am paying to enjoy this game. I am reporting a valid issue with that game.I would cancel my accounts in protest with you but they are already canceled :ph34r:

We will see if a month or so and a new expansion makes me want to come back (I assume it will - Busy RL is the real reason they are canceled at this time).

[UsulDaNeriak]

the real issue is, that sony is not willing to talk about their managment, strategy, processes and quality.

they dont like to deal with their customers about that openly. like other software companies do btw.

so they dont offer a platform to do so and block all posts about the most favourite subject: customer service processes and quality.

thats part of their strategy. and this decision was surely done by sony board itself.

except it or find another mmporg provider doing better.

Usul

PS: if you have found one, please tell me :lol:

it isnt blizzard. and vanguard already announced to close the boards with launch)

[tunare.Isoeses]

Aryse said something about the several emails to get anything done...


They are now an insurance company and they follow these rules:

1) Decline all claims, legit or not.
2) Send all claims over to filing
3) When second claim comes in, decline again.
4) When third claim comes in, act as if you are supervisor and deny claim.
5) repeat all steps until the 10th claim or threat of a lawsuit.
6) In case of law suit, transfer to an actual supervisor.
6a) In case of 10th claim, sympothize with them and actually look into it.

[Dranul]

This is...nuts. How can any business expect to either attract new players or keep players they consistently ignore and abuse? I guess I've always been lucky with GMs, but then I've had to petition a whole two times over loss of items. But the horror stories I've heard are absolutely ridiculous. How can this kind of performance be acceptable?

Felicite, if you do cancel, it'll be a sad day. It was always a treat to talk to you in game and on the boards. I know if it weren't for some of the friends I've made online, I would have left a long time ago.

[Necro_Bone]

Bah, crappy CS has been around since the beginning of time...

Remember when they used to have "guides" who had no power to do anything except waste your time responding to your petitions?


Don't log on for a while to get it out of your system. Then log back on!! Crappy CS and bugged missions isn't reason enough to leave the game.


"It's a feature, not a bug." -- Anonymous GM

[UsulDaNeriak]

ok my last post on this board.

poor mod. i am happy to not be a sony mod, honestly.

------------------------------------------
Mod wrote:
-------------------------------------------------------------------------

At this time those are the only avenues. If you are having a specific issue with a petition you can PM Kytherea with the details of the issue and the ticket number for the petition.

--------------------------------------------------------------------------------------------

this is exactly the issue.

we dont want to discuss about

-1 specific CS issue
- or 1 specific issue about quality of the next expansion
- or 1 specific issue if the entire sony strategy is out of bounds

we all know, that our dear Ky will help if things are real serious.

what we customers ask for, is for a platform. not to adress cs issue #9824.
to discuss, why cs became like it is now. or why expansions are in terms of quality now as they are since years and why the entire strategy of sonys management is perhaps not appropriate to ensure another 5 years, we like to see.

i guess you got me mod. and i got you. so that was the last thread i opened here to get blocked. but please. take the message to your mangement. if you got a channel at all, of course. thank you for your patience.

a platform please. just a small platform. to discuss. does this really need a sony board decision to do so?

or is sony willing to discuss with us 6 year old customers at all about the real issues, or not? other software companies do so, so what?

however close this thread and i will shut up. nuff said.
---------------------------------------------------------------------------

fuck i should drink more or smoke some nice stuff to find the words to get finally banned from these senseless boards.....


Usul

[Lylith]

well, I was reading an article how they are retiring the robo dog. why? because they are streamlining their finances at Sony.

I think the automated/canned reponses are lacking, but I think there should be a way for mature adults to contact their CS dept. I think the problem they ran into over the years was the nutcases and bored kids. Kwonledge base works but only if a live (and effective) person can monitor needs.

[Selka]

Hello everyone. I'm Felicite's wife, Selka Belbold'Oloth.

I want to thank you all for giving my wife a wonderful place to come and visit with friends. I have read some of these boards, but I am not much of one for posting.

I have watched, experienced, and dealt with this world in decline. I hardly ever needed GM support. but the few times I have, it's been memorable. When I lost xp in rollbacks, they gave it back but not LDoN points. When my epic bit disappeared, they gave it back to me, telling me they would do it this one, but not a second time. They were every friendly when I married Felicite and took her family name for my own.

Then something changed. A couple of months ago, I turned in a rune for a spell in Dranik Scar. I got a repeat spell. I was annoyed, but thought little of it, since parchments have always done that. But Felicite told me it was not supposed to happen that way. I checked into it further, and that's absolutely right. It was a bug. Mind you, these runes are not inexpensive, and it would take a good bit of time to earn the money to replace it at 80-100k. So I petition.

The first GM shows up 9 hours later. Of course, I'm in buyer mode, and fast asleep since it's now 3 am and I posted my petition at 6pm. He says he cannot help me since I'm AFK. He says PM him when I come back to the keyboard and he'll reimburse me my rune. Fine, I get that. Few GMs, lots to do, takes a while. He is never available in PM. I amend my petition, the response being "delete your post and try again".

Fine. I do just that. The next GM doesn't even bother coming in person. "Sorry, no reimbursement as it is not policy." I respond "it's a program error. I just want to try again. You can have the duplicate spell back." Answer: "it's not policy".

So I give up on it, but everyone tells me to try again. I do. I get exactly the same answers in exact words. So at that point, I know this is the typical modern day corporate customer service. The point isn't to help anyone, the point is "to get them off the phone, email, etc. How dare they contact us. They should just send us their money and be happy we're taking it."

Me? Long ago I quit worrying about such things here. I am in EQ because my friends are. Most of them have moved on to other realms. About the time I decide I'm going to drop out, Felicite enters my life. So I stay for another year.

But now, due to this decline in customer service, and repeated blatant refusal to do anything about obvious program errors, it's just about enough.

My wife and I are going to leave this realm for a while. It may be a vacation. It may be forever. No matter which, the customer service will have to remember who pays their checks, no matter how meager they may be. Otherwise, declining populations, increasing bugs that go unaddressed, ... I hate it when I'm watching someplace I love die. I've already seen it happen in the game I played previous to EQ. I'm sure wherever we go, we'll watch it happen there over time.

The key for me will be my wonderful Felicite. Where she is, is where my home is. I love her with all my heart and soul. And will not stand for anything less than her happiness. Which is why I posted her in the first place. To thank you all for your making her happy all this time. Good fortune to all.

Selka Belbold'Oloth, beloved wife and companion to Felicite Belbold'Oloth

[Jebasiz]

I don't really even know what to say. I'll miss you tons Felicite, you're a great a friend, please do keep in touch.

[Necro_Bone]

Originally posted by Selka@Feb 2 2006, 04:12 AM
Hello everyone. I'm Felicite's wife, Selka Belbold'Oloth.
Ummm, maybe I'm missing something, but I thought Felicite was a girl.

So is this a marriage of two chicks?


Very sweet post btw, Selka.

[Rijak]

:( :( :(

[Jebasiz]

Felicite already left though (. There's no point now.

[GnekroeGnomicon]

Felicite already left though (. There's no point now. I have one thing to say, and I do not say it lightly (http://www.khaaan.com)

:( :unsure: :angry:

[Eyez]

I can't say I blame her, or anyone else that leaves.

We all have our CS stories of canned responses and little help. I take it as part of the game, although when you're paying for a service you shouldn't have to do that.
If I didn't though, I'd be leaving too ...

You'll be missed.

[GnekroeGnomicon]

We all have our CS stories of canned responses and little help. I take it as part of the game, although when you're paying for a service you shouldn't have to do that.
If I didn't though, I'd be leaving too ...

You'll be missed.
Indeed. Felicite is/was one of the most helpful, knowledgable, fun, interesting etc. member of this community. EQ and Necrotalk are both worse off.

I haven't had to use CS much in the past 5 years that I have played eq... if I had I might take the same road.

[Jebasiz]

Originally posted by GnekroeGnomicon@Feb 2 2006, 03:20 PM
We all have our CS stories of canned responses and little help. I take it as part of the game, although when you're paying for a service you shouldn't have to do that.
If I didn't though, I'd be leaving too ...

You'll be missed.
Indeed. Felicite is/was one of the most helpful, knowledgable, fun, interesting etc. member of this community. EQ and Necrotalk are both worse off.

I haven't had to use CS much in the past 5 years that I have played eq... if I had I might take the same road.
I might take it anyway. EQ has gone to shit. The multitudes of good people who played well and intelligently that used to populate eq, are a forever shrinking minority(very very small minority).

Half the time I log on lately, it's only because I got home from work at 7pm, cooked dinner, ate, took a shower..got dressed, and it's too goddamned late to go out(during the week), nothing to watch on TV and I've read my last book.

Their half-hearted attempts at pacifying us with a petition system that was a failure from day 1(and has only gotten worse) is complete shit. Someone at SOE needs to fucking be fired..maybe a lot of people. Maybe it'll wake the leftovers up enough to implement a system that works in an environment like EQ. I mean FFS it's not hard, dedicated server GMs that can read, comprehend, make a decision, and carry out the appropriate action. Hell under normal circumstance 2 GMs could handle each server primetime.

[Xislaben]

Originally posted by Necro_Bone+Feb 2 2006, 12:58 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Necro_Bone @ Feb 2 2006, 12:58 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-Selka@Feb 2 2006, 04:12 AM
Hello everyone. I'm Felicite's wife, Selka Belbold'Oloth.
Ummm, maybe I'm missing something, but I thought Felicite was a girl.

So is this a marriage of two chicks?

Very sweet post btw, Selka. [/b][/quote]
Sad and mildly aroused at once!

[Selka]

Yes, Felicite IS a girl. And so am I. Souls have no gender, so gender is irrelevant for us both.

<thinks about how much money ticket sales could bring in> hmmmm....
Felicite? I got this great idea!

:P

[Dranul]

A good number of people out there, myself included, enjoy slightly less than normal lifestyles. Shouldn't be *that* surprising, honestly.

[Croix, Whos Half Necro]

The thing is, and I talked with a mutual friend about it the other night, SOE CS is not out to do anything less than please the average customer, becuase that's what ANY CS has to do to make money.

The problem isn't with CS imho.. it's the player base. For example, currently on the EQ Live boards, warriors are addressing a problem. They feel they should have a better burst aggro option because apprently Bazu isn't cutting it. I'm not sure whether I agree/disagree yet, but I was willing to listen.

Until Frodlin, in all his wonderous glory, basically claimed Warriors need a burst equivalent to SK/Paladin top aggro spells. Now, if the goal of CS is to make him happy, they should listen right? No, because that's an idiotic notion.

But there are the teeming masses still, asking for what they don't need and now and then SOE gives in. The petition system? I blame it on the player base. Everyone wanted "Faster" responses. Well, a faster response generally tends to mean less quality. ::Shrugs:: If they spend the time catering to the average customer, it fits the result can be bad if the average customer ((As they are in ANY industry)) is a complete moron.

Fel... I dunno what to say honestly. I've know ya since I rolled this iteration of Croix and I can say I would not be where I am without your help, knowledge, and encouragement. If you stay, that's fine. If going makes you happy though, do what makes ya happy.

[Jebasiz]

It's not so much the type of response, it's the lack of response all together. We seem fairly uniform here..we don't mind "no", just don't give us a "canned response". Give us a person to talk with, so we know they understand the situation.

[UsulDaNeriak]

Originally posted by Selka@Feb 3 2006, 12:38 AM
Yes, Felicite IS a girl.* And so am I.* Souls have no gender, so gender is irrelevant for us both.*

<thinks about how much money ticket sales could bring in>* hmmmm....
Felicite?* I got this great idea!* *

:P
i dont care about what partnerships.....in german we would just say: "tragischer verlust von spaltbarem material :( ".

but i would be very sad, if Felicite, one of the most knowledgable necs would leave the community.

somebody please tells me, that me stupid german did understood all wrong and felicite is still with us.

well, i hope its just my bad english....

Usul

[Jebasiz]

I believe she's gone Usul, and yes..it's a great loss that has me very sad.

[UsulDaNeriak]

before i bite in my computer, i better go and kill all kids, females and whatever moving in halfling hone city. just to calm down......


bad news, bad news.... :(

Usul

[Aryse Andenter]

Originally posted by Croix, Whos Half Necro@Feb 3 2006, 06:30 AM
The problem isn't with CS imho.. it's the player base. For example, currently on the EQ Live boards, warriors are addressing a problem. They feel they should have a better burst aggro option because apprently Bazu isn't cutting it. I'm not sure whether I agree/disagree yet, but I was willing to listen.

Until Frodlin, in all his wonderous glory, basically claimed Warriors need a burst equivalent to SK/Paladin top aggro spells. Now, if the goal of CS is to make him happy, they should listen right? No, because that's an idiotic notion.


Don't confuse CS with dev stuff. What Frodlin is talking about, that is dev stuff, and that has no part in the petition system nor does CS have anything to do with that kind of thing at all.

IMO it isn't even CS job to keep people happy - it is their job to fix in-game actual errors and problems. Stuck characters, lost corpses and items, name requests, hacking etc. are CS issues. Class balance, new spells, new content are dev issues. With dev issues you can't solidly say if they are doing their job or not, because it is a matter of opinion. With CS, if they don't fix/address the problem, they aren't doing their job. And when they aren't even properly reading petitions, they definately aren't doing their job.

[Maeryn]

Originally posted by Dranul@Feb 3 2006, 01:25 AM
A good number of people out there, myself included, enjoy slightly less than normal lifestyles. Shouldn't be *that* surprising, honestly.
we all play a class that worships death... i'd like to see ANYONE find ANYTHING normal about that...

i didn't really have a chance to get to know felicite that well, but i'm sad she's gone =( at the same time i can totally understand why she left. there's only so much a person can take before the little annoyances start to add up and end up sucking the fun out of the game.

PS--i'm on my 4th petition, and my potions STILL don't work...

[Brantes]

CS does help the average player. The thing is that Fel or most others that frequent boards such as these are more in the category of Die hard players. We are not the same as the average player. The average player needs CR, or Rez, or Unstuck, etc...

Sadly they have their limitation on what they are allowed to do. Cancelling your accounts won't do anything. Your money is not going to hurt them with the subscriber base they have. Same goes for other things. The CS at my cable company sucsk, as it does for satalite or any other service, but Im not willing to give us something I enjoy to get back at them because all it does is hurt me. While it's to my benefit for Fel and Selk to take a leave or stop alltogether, being they are my only competition in the spell market on FV. It worked out OK though as I would usually make spells she didnt have up and It seemed as if She did the same. I do not want to see people llike this leave the game. Don't give up something you enjoy over something so minor. You have plenty of Pp from selling spells, try again. I have lost large sums of money on stupid things. IE I spent a few K, when I had no pp to get a Tradeskill item. By the time I got to the bank to bank it, I ate it.... Told nothign they could do. Life sucks buy a helmet. If you take a break do it for yourself and not to hurt sony. If you are doing it to get back at sony your only hurt yourself. Don't throw away all your enjoyment over something like this.

But really what company on the planat has superb CS? At least for Phone/Email only service. Cell phones dont. Cable doesnt, phone co doesnt. Credit cards usually suck. You never talk to a person. You get more interaction from SOE than most places.

Hopefully you take a short break and find your love for the game again and return.

[Dranul]

I think this is just the straw that broke the camel's back, Brantes. You're right, cancelling accounts isn't going to do much since they've implicited made having several accounts to a single player worthwhile, but I don't think Feli quit to "send a message." She quit because it just wasn't any fun dealing with the stress of all the little tiny details that she had to deal with. It's a very sad thing seeing something that you used to love and enjoy become another source of endless stress in a world that already has plenty of stressful sources...but it happens sometimes. Maybe it won't be stressful later on and she'll come back, but sometimes it's good to be alone and be away.

This is all just speculation, I don't pretend to speak for Feli, btw.

[Selka]

I can speak for Feli, and for myself on this. No, we didn't leave to send a message. Neither of us believe it would matter one little bit to Sony or anyone on staff that we go or stay. We are taking a break from EQ because all the little nitpicky things just added up to things that made us grind our teeth almost at every turn. To the point that one day, we sort of looked at each other and said, "Are you having fun here? Cuz I'm not." We had fun when we were hunting with Croix, Warspite, and all our Gift of Darkness family.

We both hate that we're separated from them now, at least for a while. But to wander a world and turn to each other and say, "Isn't this fun?" and mean it? That's why we took the break. Our accounts are not cancelled, at least not all of them. We just haven't logged in for a while. Heck, mine is prepaid for a year that expires in May. I can come back anytime I want. Leaving won't affect Sony's pocketbook one tiny bit. But we're having fun, and that's the goal. I'm very happy that she's allowed me to meld with her as we have.

And Brantes... you dear sweet researcher, you. You're absolutely right. I did watch you and your offerings. I did try to make sure I didn't duplicate spells made by others. I felt there was enough room out there for all of us to have our share, and it seemed that all the other high end researchers had that same respect. I hope things are going well on the spell front for you. I got to 264 in research before our break. Goddess above, that's an expensive artform. 60k for a single skillup. <shudders> Makes me cringe to remember. But it was a point of pride for me and for Felicite as well, I think. I couldn't have done it without her.

[Dranul]

Have fun, you two, and keep having fun, no matter what you do.

[Xislaben]

I've had my share of nifty cs issues with SOE, but tbo it's not close to the worst I've gotten from other companies.

[Croix, Whos Half Necro]

Originally posted by Jebasiz@Feb 3 2006, 12:20 PM
It's not so much the type of response, it's the lack of response all together. We seem fairly uniform here..we don't mind "no", just don't give us a "canned response". Give us a person to talk with, so we know they understand the situation.
That's the thing though Jeb. The population at large wanted faster responses. The canned responses are the result. Blame the populace for that one, not their CS.

[Necro_Bone]

You guys need to lighten up.

Expect nothing from CS and you'll be pleased with their service.

It's a game for goodness sake. If you don't like it, go play something else.

[GnekroeGnomicon]

It's a game for goodness sake. If you don't like it, go play something else. Unfortunately, that is what our beloved Felicite did...

[UsulDaNeriak]

Originally posted by GnekroeGnomicon@Feb 9 2006, 03:11 PM
It's a game for goodness sake. If you don't like it, go play something else. Unfortunately, that is what our beloved Felicite did...

correct gnome!

anyone, here on this board or whatever nec board, who thinks, he did know more details about necromancy than felicite, please tell us now. we would be happy to make you a mod on both boards.

that is, why we cry. we lost somebody, who did know about things, not to say every f... thing. and a smart lady as well. which makes things just more sad.

on the other side........i am fucking pissed off ......

do you really like to go without a very personal GOOD BYE to your beloved necromancer community, Felicite?
i would not. if i would ever leave. definately not :rolleyes:

just my 2 cp.

Usul

[Rijak]

:( :( :(

[Croix, Whos Half Necro]

Selka hasn't confirmed her and/or Felicite "quitting" yet. So far, all we've got is a hiatus.

[Selka]

Extended hiatus is probably the best term for it. Felicite has raw nerves when it comes to EQ right now. I try to soothe them, but ...

In the meantime, unfair things have come to my attention, and I'm sorry for how things have gone. Unfair to the friends we leave behind, I mean. It hurts. All around. And I still don't know just what will happen in the end.

At this point, we're still taking a break, but I wouldn't recommend anyone hold off on plans pending our return. Move on without us is the best suggestion for now.

:(

[Glauron]

It's a game for goodness sake. If you don't like it, go play something else.


Here Ye! Here fucking Ye.
When has CS ever been good? Verant tried but when they sold out to the big dogs that died in the ass. SOE only give a fuck about lining the corporate pocket. Let me say that again for those that missed it.
SOE only care about lining the corporate pocket. When has it ever been about anything other than that. We pay the monthly fee to play their toons, in their world by their rules.
Whining about the the playability of EQ as it stands atm and the lvl of CS is an effort in futility. The games been on the downward spiral for the last what? 3yrs, 4yrs?
As mentioned in an earlier post, it's just the luck of the draw. You may get a GM who actually gives a flying fuck but hey, chances are you'll get the usual Sony clone who's counting down to knock off and has the auto responses lined on screen before him, with the disconnect button at hand, rdy to use.
Any doubts as to the games decent into anarchy can be quickly crushed by a quick visit to player auctions. Blatantly fucking spitting in the eye of everything contained in the EULA and making a mockery of what EQ was built on, but hey, no one seems to give a fat rats ass. Certainly not SOE. If anything, it's helped fatten the purse of the fuckers. New SOE catch phrase " Ebayers, Plat buyers, Player auctions, account traders, WTF are they? Pay your monthly fee and do whatever the fuck you like."
Expect the best, prepare for the worst and take whatever comes. After all. it is only a game.
/insert haunting melodic tune......
"like sand through the hourglass, these are the days of hour lives."
/primes both barrels and fires

[Xelgadis]

Originally posted by Glauron@Feb 13 2006, 06:22 AM
We pay the monthly fee to play their toons, in their world by their rules.
"You're in our world now"

----------------------------------------

In any case, this is following the same pattern I see commonly in today's society:

- Someone grows disheartened by a product/service etc., for whatever reason.
- They begin to actively or passively (usually passively in most cases, this case is passive as well) look for an excuse to backout/quit.
- A very large percentage of the time, that excuse falls on customer service, be it justified or not (and quite often, it's usually not).

With the exception of Non-Profit Organizations, companies are out there with one purpose, to make money: Welcome to Capitalism, I need not go into a detailed explanation of how it works. Every company has many facets to how it works, Customer Service is but one of those facets.

Customer Service, related to -ANY- product or service, does quite well in addressing the problems of the average customer. That's just the problem, not -everyone- falls into the category of "average customer", same principle as not -everyone- has an IQ of 100 (which is considered average intelligence). Enter: The customer who falls outside of the realm of "average", they have a problem, and take it up with Customer Service. The CSR is not equipped to handle the situation, so they have 2 options: They can state that they are unable to address it and close the issue, or they can escalate the issue to someone who knows how to address it. Problem here is that in many companies, Sony is no different, low scale CSRs are usually partly/fully paid by how many issues they close. So right there the Capitalism mindset takes over, as the CSR wishes to make money as well. The problem is not Customer Service in this case, simple root cause analysis points to Capitalism being the root cause of the problem.

I'm not going to address anyone in particular, as this is a general statement. As far as people who have opted to quit EQ over the years, with poor Customer Service as the excuse: I've had my share of unsatisfactory Customer Service from Sony, and from countless other companies. But, on the same token, I rarely take "average" problems up with them as I can usually address average problems myself, without outside help. My suggestion is to grow up a little, realize they're not out to get YOU, and move on with your lives rather than dwell on it. Companies are out there to make money, and sponsering a lockdown, airtight Customer Service that is adequately equipped to address any and all problems is not conducive to 1) making money, and 2) following the principles of Capitalism. So please, if people can find a better excuse than Customer Service to quit this game, that's great, if not, consider growing up a little as it's one of the most pathetic excuses there is, given our great *ahem* society.

----------------------------

And no, I'm not saying this because I support Communism in any way, shape, or form. I'm simply pointing out the facts.

[Dranul]

Let's not turn this into a debate, please. Let's also not dumb down Feli's and Selka's reason for leaving to simple customer service issues. There's only one real conclusion that can be drawn, and that is, for the time being at least, the game is missing two great individuals.

[Necro_Bone]

Originally posted by Doc Hollidazed@Feb 13 2006, 09:25 PM
Edit: I am still boycotting PoR. Capitalism works both ways.
Yeah, I'm boycotting PoR too.....at least until the release date, then I'll give in like I always do! Whoohoo!!!


<-----EQ Addict

[Aryse Andenter]

Why shouldn't we complain about SOE's CS? Why all these people justifying it based on capitalism, or whatever their particular choice? Why shout down those brave enough (or fed up enough) to raise their voices against it?

SOE may never improve their customer service - but if for every person who identifies a problem with it a whole handful come forward critisizing that person and their motivations and their expectations, then we have no hope of it ever improving.

People complain about bad CS - sometimes because they really hope for a change, sometimes just to vent and commiserate with others. I understand their motivations, either way.

People who stand up for SOE's bad customer service, justify it, excuse it, allow it, I don't understand. What benefit can come out of your post? You are not pushing for change with SOE, isntead you are just poking at people who were already upset. Stop the posts that get us nowhere except more upset.

[Xislaben]

I don't know about the rest of you, but I think SOE's CS is Nifty.

[Selka]

The root of the problem? The overall problem? Capitalism failed when Financial people took over all the top spots. When company goals became stock price increases rather than pride of quality or service. Until people who understand product and service are put in charge again, nothing will ever improve, not in this game, not in any other industry. I understand that. I also know that you can never go back. So capitalism is ruined now. It will take a revolution to change that, and I'm not one for revolution. Messy, bloody affairs. :P

As for Feli and myself leaving over poor CS? Don't make too much of that. Poor CS interaction more than a dozen times in a month, more than I've ever had in my 5 year career in EQ, was just a last straw for her. In the end, I think an excuse was exactly what was being sought, and Sony oh so graciously gave her a doozy.

Every person in any game should expect a life span for it. You enjoy it at first, everything is wonderful and new. Then it becomes familiar, you play it with love. Then it goes beyond mature and begins to grow old. Complaints start to surface about things that never bothered you before. And finally, it dies for you. Just like life, it can be a lingering painful death, or it can be quick and merciful. The game goes on, just like life does. And every day, someone new comes along with bright eyes and wonder at this marvelous new world. The cycle of life. For Feli and me, it seems we were at the "lingering painful death" stage when we met. She was just a bit further along than I was.

And just like the cycle of life, everything is wonderous and new in the new place. So we are reborn, we will mature, and we will grow old and die there as well. I understand this. Even so, it still is painful to experience, and depressing that we hurt others when we go. For that, I am sorry.

[Glauron]

Why shouldn't we complain about SOE's CS?
Theres a difference between complaining and whining like an old tart! Rather than coming here and venting why not address the issue and try dealing directly with SOE. If not, then try a universal board. Somewhere you'll get alot more publicity than a class based discussion board.
You are not pushing for change with SOE, isntead you are just poking at people who were already upset.
Bloody ridiculous!

Stop the posts that get us nowhere except more upset.
Well said indeed. Was that a reminder to self statement?

The fact is, folks quit this game all the time. Some nice, some not. Anyone thats played EQ for some time surely understand how piss weak Sony's CS is. Its certainly no secret. Basically, its stiff shit. Accept it or quit. Easy choices. The issue has been around since EQ's beginning. With ever deepening corporate pockets, automated knowledge bases and the rapid decline in customer service personalized bases its very very unlikely that anything short of an 80% EQ population mass exodus will change anything at all.
SOE may never improve their customer service - but if for every person who identifies a problem with it a whole handful come forward critisizing that person and their motivations and their expectations, then we have no hope of it ever improving.


So what your saying is those that come forward bitching about the bitchers are responsible for SOE's poor CS and things not improving. Pullllease! You need to up the medication young girl. :lol:

[Dranul]

Glauron, you need to take a seat, little man, and shut the fuck up. You do not get to insult either Aryse, Felicite, or anyone else on these boards, especially on a thread concerning the leaving of Felicite.

Let us all, please, stop posting on this issue.

[Glauron]

Glauron, you need to take a seat, little man, and shut the fuck up. You do not get to insult either Aryse, Felicite, or anyone else on these boards, especially on a thread concerning the leaving of Felicite.


Get over it cunt. Send me a pm if ya want a bitch fight. Insult? Calling you a cunt is an insult. I don't think i've insulted either of the above mentioned.

[Croix, Whos Half Necro]

Originally posted by Selka@Feb 14 2006, 01:31 AM
The root of the problem? The overall problem? Capitalism failed when Financial people took over all the top spots. When company goals became stock price increases rather than pride of quality or service. Until people who understand product and service are put in charge again, nothing will ever improve, not in this game, not in any other industry. I understand that. I also know that you can never go back. So capitalism is ruined now. It will take a revolution to change that, and I'm not one for revolution. Messy, bloody affairs. :P

As for Feli and myself leaving over poor CS? Don't make too much of that. Poor CS interaction more than a dozen times in a month, more than I've ever had in my 5 year career in EQ, was just a last straw for her. In the end, I think an excuse was exactly what was being sought, and Sony oh so graciously gave her a doozy.

Every person in any game should expect a life span for it. You enjoy it at first, everything is wonderful and new. Then it becomes familiar, you play it with love. Then it goes beyond mature and begins to grow old. Complaints start to surface about things that never bothered you before. And finally, it dies for you. Just like life, it can be a lingering painful death, or it can be quick and merciful. The game goes on, just like life does. And every day, someone new comes along with bright eyes and wonder at this marvelous new world. The cycle of life. For Feli and me, it seems we were at the "lingering painful death" stage when we met. She was just a bit further along than I was.

And just like the cycle of life, everything is wonderous and new in the new place. So we are reborn, we will mature, and we will grow old and die there as well. I understand this. Even so, it still is painful to experience, and depressing that we hurt others when we go. For that, I am sorry.
The problem is that, service and good product comes FROM the financial bottom line. It is precisely that which makes capitalism work. What are people willing to pay for X product, and what do they expect out of that.

Is SOE's CS horrid, yes, but their base customer, like most of humanity, is a f***ing moron.

Sure, complaints are all well and good, but they must be made with proper understand as to what SOE is and how they work.

When it comes down to it, you have to expect that CS is going to work at pleasing the everyday idiot who wants an item back they dropped or wants a GM to summon and rez them becuase they "Forgot" Shadowhunter could see invis.

Also remember, you pay $15 a MONTH... that's it. That's a meal where I work, plus a meager tip.

[Zorb]

Hey Felicite!

Sorry to hear about your experience. That stinks. I think you did the right thing by leaving--you should only play the game when it's fun for you!

I've been playing EQ on and off since it started, and I totally understand why you left. The customer service is horrible, and it's gotten even worse since they moved everything over to India. It's too bad that they don't seem to allow any discussion over the issue either, because I think they could make a LOT of people much happier if only they'd listen. When I was a Guide, the game still had poor customer service, but at least we didn't have as many canned responses from people who didn't take the time to think about the issue before pressing CTRL-V.

You've been a fantastic person to interact with on this board, and I wish you all the best! I hope you return one day if it strikes your fancy, but if not, please stay in touch with us! We will miss you, and the reason for that transcends the game. :)

On a side note, I wish they never came out with EQ2 and instead focused their energy into only EQ1--I still feel like EQ1 is the best game out there of its genre and it's sad that they can't take the time to listen to their player base more to prevent stuff like this from happening. I understand it's a lot of work to manage such a vast community in terms of customer service, but given the resources they have, they had an opportunity to really reach out to the players more.

Anyway, Felicite, I wish you and yours every happiness--you kick butt, and you set an example for lots of us to follow.

Take care,

Zorb

[Necro_Bone]

Originally posted by Croix, Whos Half Necro@Feb 14 2006, 06:41 AM
Also remember, you pay $15 a MONTH... that's it. That's a meal where I work, plus a meager tip.
Exactly. I pay more than that for parking each day. I pay more than that for a crappy 2 hour movie with popcorn and a drink.

As I said before, expect nothing from customer service and you'll be pleased with the results.

For single player games, the only time you would really expect something from CS is if the game doesn't run or keeps crashing. Expect the same from EQ's customer service and you'll be happy with the results.

I've used CS less than 5 times in 7 years. Sure, I've experienced the fall to your death upon zoning, deaths upon LDs or server crashes, the bugged missions, roll backs, ninja looters, etc... oh well...suck it up and move on. At least necros can rez themselves with an EE to recover lost exp. on death. How would you like to be a class that has to beg others for rezzes (that was especially the case before corpses could be summoned to guild lobby)?

[Zorb]

For bugs that can be dealt with in-game, I don't usually petition for it; I'd rather simply summon my corpse and rez it, for example, than waiting for half a day for Customer Service. That said, if I spend over 3 hours or more on an event and said event doesn't work the way it should, I'm not only going to /bug it, I'm going to /petition as well. This is assuming that it's not a widely-known issue.

Assuming that a GM has tools at his or her disposal that allow him to look up a quest and see what the steps are to complete the quest (which they can do), it takes a GM all of ten minutes to check said information against a player's log and see if there's a bug or not. Included in that ten minutes is reimbursing lost items.

That said, I believe GMs have always said that they cannot do things like flag players, restore LDoN points, etc., although I could be wrong on that. But even if that's the case (and honestly, I believe that the only reason why they say they can't do that is because it's too time-consuming for them to open the particular character up and flag them, not because it *can't* be done), they at least should take the time to respond with a personalized response that acknowledges the problem and tells them that they are aware of the issue and that they've forwarded it on *directly* to the devs for fixing. Again, that's included in the ten minutes.

Yes, it's $15 a month. Over time though, that $15 a month adds up to hundreds of millions of dollars across the player base, and because of the amount of time required of players to reach certain goals in EverQuest, it's much more than that. A base level of customer service should be expected--we pay their enormous bills.

Z.

[Phearinu]

I agree, I kept losing my clicky snare everytime i entered the hive instance. Each time i petitioned it, i got a bot replying to me saying, "We have found out you accidently deleted your X, please try to be more cafeful and turn off the quick destroy button" It happened to me 4 times and luckily got it back all 4. But, they did tell me i kept deleting it and if it happened another time i would not get it back.

[Brahman]

generally speaking GMs will not take the time to fix flags and the like unless you are talking about the VERY large quests.

you petition about bic you will generally (sooner or later...) get a VERY knowledgeable GM that has the quest write up in front of him, your character info, and is able to fix your flags or at least tell you what is messed up so you can fix it yourself.

but overall, there isn't that much that is the kind of time sink that BiC is.

EDIT::: wtf why is this in the inferno....

[Xislaben]

Originally posted by Brahman@Feb 14 2006, 05:57 PM
EDIT::: wtf why is this in the inferno....
Glauron et al.

[Brahman]

kinda sad one post got a tribute to felicite moved to the ass part of the boards :(

[Jebasiz]

it's not a tibute, it's simply the last thread she posted on.

[UsulDaNeriak]

i guess, it was not this GM or this CS affair at all.

like we say in german " Der letzte Tropfen bringt das Fass zum ueberlaufen"

in english (sorry for this translation): "The last drop causes the barrel to overflow"
(or something like that)))

just my 2cp. i am sad, however...... the show goes on. necromancy isnt dead.

Usul

[Xislaben]

Originally posted by UsulDaNeriak@Feb 15 2006, 12:58 AM
i guess, it was not this GM or this CS affair at all.

like we say in german " Der letzte Tropfen bringt das Fass zum ueberlaufen"

in english (sorry for this translation): "The last drop causes the barrel to overflow"
(or something like that)))

just my 2cp. i am sad, however...... the show goes on. necromancy isnt dead.

Usul
A more american version of the saying would be "The straw that broke the camel's back". Same thing.

[Brantes]

Would the same people complaining be willing to pay $30/month instead of $15/month for better CS? I wouldn't. For the simple reason CS is really there for the Drastic things like, My body disappeared, and I cant even summon it to GL type of stuff. Minor bugs and such are that, bugs, and there are ways to report them. /petition allows you to get answers. You know what you have to pay for a good CS rep? My company has 4 CS reps and they are all terrible, and thats the best we could find for what we can pay.

People complain about the CS sucking but would complain more if they had to pay 2x as much to get it. Double standards suck.

But like it has been said ifyou take 20K falling damage as I did the oether day in PoK, I had 350K on me and when I forgot to bank it. I went to get TS stuff off merchant and when I went down the steps I cut them short, boom 20K dead. for falling the length of my waist to the ground and Im a Gnome!@ So I get rez and move on. Life sucks, life in EQ sucks sometimes too. Do what you do in RL suck it up and move on. Besides there are so many things out there that need to be dead and we are the ones to see that it happens. I for one will be killing many Drachinds and other such foul creatures. I will be crafting spells to become so GD rich I can buy whatever I want!!!

[Brahman]

Originally posted by Jebasiz@Feb 14 2006, 07:57 PM
it's not a tibute, it's simply the last thread she posted on.
well its certainly not now.

[Aryse Andenter]

Originally posted by Brahman+Feb 15 2006, 04:06 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td>QUOTE (Brahman @ Feb 15 2006, 04:06 PM)</td></tr><tr><td id='QUOTE'> <!--QuoteBegin-Jebasiz@Feb 14 2006, 07:57 PM
it's not a tibute, it's simply the last thread she posted on.
well its certainly not now. [/b][/quote]
Lol, well if you read the first post... it sure didn't start out as a tribute either. ;)

[Brahman]

i'm well aware. I do know how to read.

[Creationis Crucifixion]

Little late, but since this is in regards to the rollbacks and the "black tuesday" affair. I also went through hell and high water with the CS people. Here is what happened and I did post about it on SoE live many times.

Felicate I feel your pain, SoE CS shown nothing but ridiculas abilities to ignore people's need for help, during a time in which they needed to show some sort of care in their player base.

quick time line...

Tuesday patch - Vendors from beta are in, Knowing there was going to be (hopefully) a quick rollback within the hour. I said what the hell and purchesed like 40k worth of junk. Hours went by, nothing..just depopped vendors and lots and lots of ANGST on eqlive boards. The tradeskilling community released mass hatred at the announcement that there would be no -mass rollbacks- within the hours after the patch(***mistake 1). Instead they announce that there will be "selective" rollbacks and will be dealed with similar to an outbreak so to speak, containment of the first buyers, then their alts, then the people who bought from traders of people with mains who got stuff from the vendors, it was a very thorough plan. A bit too thorough to be honest, and someone did mention that...

"the longer you take to deal with this situation the worst the outcome and the backfire will be, by not taking down the servers within the hour of server up/live..was the worse mistake SoE has done in years."

Tuesday night - MY guild (at the time, you will read eventually I quit and such) at the time was working on Redfang in Demiplane of blood. With the announcement of rollbacks a few of us knew we were going to get hit that night. I camped out to (shamely) cover up some junk on a alt, deleting, selling to regular merchants in SH that most don't use. Mind you there wasn't many items you could profit on directly from vendor buy/sell method, well none that were mentioned anyhow. I logged back to aclylos and found he was at bind...naked...the same spot that I was at when I logged in early in the day. You see this is important to remember, the night before path I didn't rez myself from Demiplane instance, so in order to get my corpse, of course I needed to go to guild lobby and summon. I did that and nothing came up, well nothing I needed. I had a corpse in which I dragged out of shadowrest which held some -old items i don't use anymore but still like to have laying around in case I do need them-, also another important fact here. Anyhow, I was not able to obtain my raid gear, if you click my mageo...you will see that is a lot of raid gear and gear in general.

Shadowrest - Not having a corpse to raid with I went to shadowrest to pull up an old corpse...one that held ALL my old gear, ALL my old weaponary. This corpse has been gaining more items over the year or so since I first started using it, due to upgrades and such. I recently moved a mass quanity of bags to that particular corpse (roughly 5-7 bags) all full of items. I did this because I needed room for tradeskilling junk, I was trying to max baking. So I pulled ths corpse up, geared myself with what I had available, this was mpg/tacvi/time/qvic items, fully geared up with a CORPSED 1.5 epic (which is unheared of as they are flagged as -epics- but is possible with shadowrest) and some other junk, I was able to hit 11600hps/2300ac. Thats close to 4400hps/700ac + tons of mods, less than what I am used too. I raided in this gear for 2 nights.

Petitions Petitions and CS - Knowing they were being swamped with petitions, I opted to petition light at first. My initial one(of many) was automated replied by CS, it seemed everyone got this, I expected it to happen so I didn't sweat it. Now you see here, my main aclylosprada was rolled back but not my 2 alts that had been holding/sharing some of the "tainted" items. They got rolled back also at some point.

Wednesday - I got my second petition returned with the same automated response and still nothing to work on. So I raided that night and we did Redfang, I was raiding and barely able to hit 15k buffed, which is very sad for a warrior in that zone. I tried my hardest and overdid it a few times, doing stuff I wasn't geared -at the time- to do, and I died a lot to be honest. I was just performing the natural stuff I would normally do on raids without thinking that I was undercut by so much with the gearI was currently using. My third petition was filled out that night around 9:30 pm, 30 minutes later the "finishing" rollbacks were taking place...they yanked out not only out MT on redfang (who was at 60%) but 4-6 other people including me. So there I was rolledback to that same spot the night before, as Bertox crashed shortly after, I did the same proceedure as the night before.....guild lobby - no raid gear, Shadowrest - back up gear was available. Night ended and I submitted my 4th petition about the current events, which was pretty odd.

Rolledback - You see in order for me to get the corpse I needed, I had to be rolledback to a point that was previous to me being naked, at bind, with a corpse in a non-excisting instance. During the mid-afternoon a GM which had a familar name responded to me about my 4th petition and said if you log out now I will roll you back to another save point. I said ok and he crashed me to ld. I logged back in on my THIRD rollback to find I was at the same spot I was in when I logged out 2 days before the night previous to the server patch. I had my raid gear and was excited, I could not perform my dutied on raids and such.

Shadowrest Revisited - I went there to see the status on my corpse, remember back with the initial rollback, I saw a corpse of mine in guild lobby holding 2 bags....it was not there after this 3rd rollback. I found it strange and then thought well, maybe I summoned it or something between now and tueday/monday night (days before the patch basicly). Shadowrest was a no-go, there wasn't a corpse summonable there, I expected 2 corpses. For sentimental reasons AND for the reasons I had to deal with the 2 previous nights, this is why I kept this gear available in shadowrest. SCrew ups happen and I knew the gear was there as a back up for me. On the corpses it also had my 4 epic 1.0 weapons(2 augmentable and 2 non-augmentable) along with the 1.5 I talked about. I petitioned asking if there was some possible way to fix this without rolling me back yet again, which is something that was mentioned in the reply petition. So my fifth (yes 5th) petition was a dud.

Friday - I didn't petition the 6th time until the next day (saturday) because yet again I wanted to show some care and not bog them down with my petitioning, knowing they have a ton already. Raided and such with anticipation of the double XP the next day.....ok not really I actually was pissed they were over-shadowing their mistakes with something so outragous. It was like throwing a lone wolf a dead bear to eat, just was sad, I didn't buy it. I wasn't going to be sold on that being how they were going to say their sorry for everything. I was frequenting the SoE veteran forums during this and seeing similar situations to mine and well similar responses to CS...cool I wasn't alone.

Saturday - I petitioned again (6th) and talked about what was going on with my shadowrest gear. I told in the last line that if you didn't understand what was going on in this petition please pass it along to someone else who might. Although this might of been a bit outspoken, I wanted someone who could help me and understand the situation without any misguidence. I like this post was very very very very thorough with what happen. I presented dates/times and clear accurate descriptions of what happened entirely. So later that night into sunday morning I get this guy responding to me in tells (gm-admin) that did not know or understand the usage of shadowrest with -old corpses-. I was instantly pissed off but managed to keep my composure. I led him through the steps of what it is for, and what I used it for...it was really simple. So what he did was check to see if this corpse even excisted, with no posistive results he told me to mention a few items that were on it and he would check to see if it was in the records of ever being on my account. So I mention vadd's bp, hate trial legs and qvic trash 60/60/60 aug. He finds nothing, not one item as I tried to mention more, he got negative results. He then tells me to formalize yet another petition (which would be the 7th) that would list ALL the items (roughly 70 items were lost on that shadowrest corpse...full gear + 5-7 bags which were full). It was interesting because the GM was actually next to me invised saying "You are fully geared, whats the problem" knowing he didn't even bother to read my petition.

Petition #7 - I took a few days off after that weekend. Came back late wednesday and waited till sunday...a full week to file my hopefully last petition. Now I thought this was a good move because it had given them time to calm or sooth the rest of the mass petitions they probably had. I so on sunday I filed and the next day I got this response.

http://img.photobucket.com/albums/v493/mikeysouls/amazing.jpg


You see that, a mark on my account for petitioning to resolve a problem with has caused the CS team to be baffled in some way. I didn't understand this and because of my trip that previous week I was doubting why I was even playing this game anymore. I had a situation that posed the question...what I am doing with my life. This response from CS after a very long and annoying ordeal of poor CS was the final draw. I knew with the other situation and with this bullshit I could no longer play this game and enjoy it. I quit the next day and have since reliquished my account to another.

What does it all mean - I found that I have been playing a game supported by a company that lacked proper diaster management, basicly when something sevearly bad happened they crumbled and did not take the most reasonable, sensable route of action. Now I did deserve to be rolledback for my actions with the tained vendors, without a doubt yes, but I did not deserve to be jerked around for days and week(s) after the situation due to poor Customer Service. That is what it boils down too. People have asked if I quit over this, nah this was just a supporting factor in my descion that happened to be the last one in fact to push it over the top. Just the thought my being warned on my account for trying so desperatly hard to get solved is just complete and utter bullshit to me, giving that company another dollar of mine was something I could not force myself to do.

Anyhow, sorry for long read but I have read similar stories about the true side of how SoE deals with their customers in disaster situations. Also sorry for posting weeks after the situation happened, but I had just noticed that Felicite was actually posting a final goodbye or what seemed to be that.

Take care!